When you create an account, we collect your name, email address, phone number, and billing information. For venue owners, we also collect business name, address, and tax identification information.
We automatically collect information about how you use our platform, including session durations, features accessed, and interactions with the service. This helps us improve our product and provide better support.
Payment processing is handled by Stripe. We do not store your full credit card number on our servers. We only retain the last 4 digits and card type for your reference.
We collect information about the devices you use to access Rack N' Action, including IP address, browser type, operating system, and device identifiers.
We use your information to operate, maintain, and improve Rack N' Action, including processing transactions, managing reservations, and running tournaments.
We may send you service-related emails, including account verification, billing notifications, and important updates. You can opt out of marketing emails at any time.
We analyze usage patterns to understand how our platform is used, identify areas for improvement, and develop new features that benefit our users.
We use your information to detect, prevent, and respond to fraud, abuse, security risks, and technical issues.
All data transmitted between your device and our servers is encrypted using industry-standard TLS 1.3 encryption. Sensitive data at rest is encrypted using AES-256.
We implement strict access controls to ensure only authorized personnel can access user data, and only when necessary for their job functions.
We conduct regular security audits and penetration testing to identify and address potential vulnerabilities in our systems.
We have established procedures to detect, respond to, and recover from security incidents. In the unlikely event of a data breach, we will notify affected users as required by law.
You can request a copy of your personal data at any time. We will provide your data in a commonly used, machine-readable format.
If you believe any of your personal information is inaccurate, you can request that we correct it. You can also update most information directly in your account settings.
You can request deletion of your account and associated data. Some data may be retained for legal or business purposes, but we will clearly explain what is retained and why.
You can opt out of marketing communications at any time by clicking the unsubscribe link in any email or updating your notification preferences in settings.
We share data with trusted service providers who help us operate our platform, including payment processors (Stripe), email services, cloud hosting (AWS/Vercel), and analytics providers. These providers are contractually obligated to protect your data and use it only for the services they provide to us.
We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change and any choices you may have regarding your information.
We do not sell, rent, or trade your personal information with third parties for their marketing purposes. We do not use your data to build profiles for targeted advertising outside our platform.
We use cookies and similar technologies to provide, improve, and protect our services.
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Rack N' Action is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information as quickly as possible. If you believe a child under 13 may have provided us with personal information, please contact us.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of Rack N' Action after any changes constitutes acceptance of the updated policy.